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How It Works

Our streamlined four-step process gets you from consultation to managing your Rwanda team in as little as 5-7 business days. Here's exactly how we work with you.

1

Understand Your Needs

Timeline: 1-2 business days

What Happens

We begin with a detailed consultation to understand your specific requirements. This includes your hiring goals, team structure, budget, timeline, and any unique needs for your Rwanda operations.

What We'll Ask

  • How many employees do you plan to hire?
  • What roles are you looking to fill?
  • Do you need full EOR, payroll-only, recruitment, or advisory services?
  • What's your timeline for getting started?
  • Do you have existing employees that need to be transferred?
  • Any specific compliance concerns or requirements?

Your Responsibilities

  • Provide clear information about your hiring needs
  • Share your company background and structure
  • Identify key decision-makers on your team
  • Be available for a 30-45 minute consultation call

Example Scenario

Client: US-based tech startup
Need: Hire 3 software developers in Kigali
Timeline: Within 30 days
Our approach: Full EOR service with recruitment support

2

Recommend the Right Solution

Timeline: 1-2 business days

What Happens

Based on your consultation, we prepare a customized service proposal outlining the recommended solution, pricing, timeline, and scope of services. We present this proposal and answer any questions.

What You'll Receive

  • Detailed service proposal document
  • Transparent pricing breakdown by service
  • Implementation timeline and milestones
  • Service agreement for review
  • Compliance roadmap specific to your needs

Your Responsibilities

  • Review the proposal and service agreement
  • Ask questions and clarify any concerns
  • Approve the proposal to move forward
  • Sign the service agreement

Example Scenario

Recommended Solution: Full EOR for 3 developers + recruitment assistance
Pricing: $200/employee/month (Tier 2: 2-5 employees)
Recruitment fee: One-time fee per placement
Timeline: Onboarding within 5-7 days after approval

3

Onboard and Set Up

Timeline: 3-5 business days

What Happens

We handle all documentation, contract preparation, and compliance setup. This includes employment contracts, RSSB registration, RAMA enrollment, and any necessary regulatory filings.

What We Handle

  • Prepare employment contracts compliant with Rwanda labor law
  • Register employees with RSSB (social security)
  • Enroll employees in RAMA (medical insurance)
  • Set up payroll processing systems
  • Complete all regulatory filings
  • Establish employee records and documentation
  • Coordinate employee onboarding logistics

Your Responsibilities

  • Provide employee information (names, positions, salaries, start dates)
  • Share job descriptions and role requirements
  • Provide employee identification documents
  • Review and approve employment contracts
  • Communicate start dates to employees
  • Coordinate with us on any special requirements

Example Scenario

Employees: 3 software developers
Setup activities:
- Draft and finalize 3 employment contracts
- Register all 3 employees with RSSB
- Enroll in RAMA medical coverage
- Set up monthly payroll schedule
- Complete tax registration
Result: All employees ready to start work on agreed start date

4

Manage and Support Ongoing

Timeline: Ongoing monthly service

What Happens

Once your team is operational, we provide continuous payroll processing, compliance management, and HR support. You have direct access to our team for any questions or changes.

Ongoing Services

  • Monthly payroll processing and disbursement
  • PAYE tax calculation and remittance
  • RSSB contributions management
  • Payslip generation and distribution
  • Benefits administration (RAMA, airtime, internet)
  • Compliance monitoring and updates
  • HR support and employee relations
  • Annual tax reporting and filings
  • Contract amendments and updates
  • Employee offboarding when needed

Your Responsibilities

  • Submit monthly payroll data by agreed cutoff date
  • Notify us of any changes (salary increases, new hires, terminations)
  • Approve payroll before disbursement
  • Fund payroll account before processing date
  • Communicate with employees about employment matters
  • Provide updated information when requested

Example Scenario

Monthly cycle:
Day 1-5: You submit payroll data for 3 employees
Day 6-8: We process payroll, calculate taxes and benefits
Day 9: You review and approve payroll
Day 10: We disburse salaries and remit taxes
Day 11: Employees receive payslips and payments
Ongoing: We monitor compliance and provide support as needed

Communication & Support

You have direct access to your dedicated account manager via email, phone, or WhatsApp. We respond to routine inquiries within 24 hours and urgent matters within 4 hours during business hours.

Common Questions

How quickly can I start hiring?

Most clients are fully operational within 5-7 business days from signing the service agreement. If you need to hire urgently, we can expedite the process to as little as 3 business days.

What if I need to add more employees later?

You can add employees at any time. Simply notify us with the new hire information, and we'll handle the onboarding process. Your pricing tier may adjust based on your total employee count.

Can I switch from one service to another?

Yes, you can upgrade or change services as your needs evolve. For example, you might start with payroll-only and later add full EOR services or recruitment support.

What happens if an employee needs to be terminated?

We guide you through the termination process ensuring full compliance with Rwanda labor law, including notice periods, severance calculations, and final settlement processing.

Do you handle work permits for foreign employees?

Yes, we provide visa and immigration support as part of our Business Support & Advisory services. This includes work permit applications, visa processing, and renewal services.

Ready to Get Started?

Let's discuss your Rwanda hiring needs and create a customized solution.